Your questions – Our answers: Everything about FOHOW
FAQ
Frequently Asked Questions
Everything you need to know about FOHOW, our products, and your order
– explained concisely and clearly.
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What is FOHOW?
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FOHOW is a company founded in China in 1999, specializing in dietary supplements and health products. Its foundation is Traditional Chinese Medicine (TCM), combined with modern manufacturing processes. The goal is to help customers worldwide promote their well-being in everyday life.
What does "Yang Sheng" mean in TCM?
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"Yang Sheng" describes the traditional Chinese concept of maintaining the body's balance through a conscious lifestyle. For example, in TCM, raw fruit is considered cooling for the body in winter, which is why cooked or steamed dishes are recommended during this season to warm the spleen and stomach.
What is the FOHOW philosophy based on?
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At its core are the "Three Great Health Theories," based on over 5,500 years of TCM:
- Mental health care – emotional balance and a positive attitude
- Behavioral health care – exercise, sleep, and balanced daily routines
- Nutritional therapy – food as the basis of health, divided into regulating, cleansing, and supplementing
What product categories does FOHOW offer?
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- Oral elixirs (e.g., Phoenix, Sanbao, Sanqing)
- Capsules (e.g., Linchzhi, Xueqingfu)
- Health devices (BEM, TIM, REM, Hydrogen water activator "Yang Sheng H2")
- Body care & gels (e.g., Aloe Phoenix Gel)
- Tea & coffee (e.g., Shun Ci Tea, NMN Yang-Sheng Coffee)
- Magnetic therapy products (neck, lumbar, and knee belts)
What are the differences between BEM, TIM, and REM?
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All three are FOHOW health devices that combine TCM principles with modern technology – for example, through heat, bioenergy, or infrared therapy:
- BEM – Bio-Energy Massager
- TIM – Thermo-Infrared Massager
- REM – Rehabilitation Energy Massager
Detailed FAQs for each device can be found on their respective product pages.
Are FOHOW products medicines?
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No. FOHOW exclusively offers dietary supplements, not medicines.
For health questions or concerns, please consult your doctor or pharmacist.
Are the products approved in Germany and the EU?
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Yes. All FOHOW products comply with European and German regulations for dietary supplements and are safe for consumption when used as directed on the label.
For whom are FOHOW products suitable?
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The products are intended for adults. If you are pregnant, breastfeeding, have existing medical conditions, or are taking medication, please consult your doctor before use.
How should I store FOHOW products?
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Store the products in a cool, dry place, protected from direct sunlight, and out of reach of children. Specific instructions can be found on each product's packaging.
Do the products contain allergens and where can I find the ingredients?
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All ingredients are fully listed on the packaging and on the respective product page in our shop. We recommend carefully checking these before purchasing – especially if you have known allergies or intolerances.
How long does delivery take?
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Delivery within Europe typically takes 5 to 14 business days (excluding weekends and public holidays).
Can I return my order?
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An unconditional satisfaction guarantee applies to unopened and unused products. Please contact us within 14 days if you are not satisfied with a product. Unfortunately, products that have already been opened or used cannot be returned.
Are there discounts or special offers?
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Yes, we regularly have promotions, volume discounts, and loyalty programs. Our newsletter will inform you first about new offers.
What are the shipping costs?
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Shipping costs depend on your delivery country and the order value. The exact costs will be transparently displayed in your shopping cart before you complete your order – with no hidden fees.
Do you also ship outside of Europe?
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Our regular shipping covers Europe. For deliveries outside Europe, please contact us directly – we will check the possibilities for your country and get back to you as soon as possible.
How can I track my order status?
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You will receive a confirmation email after shipment. Depending on the chosen shipping method, a tracking number may be included. For questions about delivery status, you can always contact us directly.
How do I reach customer service?
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You can reach us by email, phone, WhatsApp, or through the contact form on our website. Our team will be happy to answer all your questions.
Can I become a FOHOW distributor?
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Yes, we welcome interest in a partnership. Please contact us via the contact form or directly by email, and we will discuss the next steps together.